CCL Resources

Is My Website ADA Compliant?

What Does ADA Compliance Mean?

The Americans with Disabilities Act is a civil rights law created to protect those with a disability from discrimination. Title III of the ADA stated that “places of public accommodation” (all businesses that are open to the public) are legally required to remove access barriers that could hinder any person with a disability to access the business’s goods or services. Things like accessible parking spots and wheelchair ramps are just two examples of ADA requirements that allow the disabled to visit a business. This law applies to:

  • State and local government
  • Building codes
  • Transportation
  • Public and private spaces
  • Employment
  • Telecommunication

In 2010, the U.S. Department of Justice issued a notice that they intended to amend Title III of the ADA to include proper website accessibility. Changing Title III of the ADA meant businesses would have to update their websites so their goods, services, privileges, advantages, accommodations, and facilities would have to be accessible to the disabled. 

However, multiple courts that heard the Department of Justice’s argument for this amendment had mixed reactions. Some of them ruled that the ADA would cover websites with goods or services sold from a physical location with an online store. Others argued that any site offering goods or services would have to follow the new amendment even if they don’t have a physical store.

Despite efforts to amend the ADA Title III, the Department of Justice withdrew their notice on December 26, 2017. Additionally, Congress passed the ADA Education and Reform Act in 2018, which makes it hard for Americans with disabilities to sue businesses for discrimination. Members of Congress passed this bill to help prevent any frivolous lawsuits from being brought against companies. However, opponents to this bill stated this would essentially allow businesses to avoid following ADA guidelines altogether.

What is the WCAG, and How Does it Relate to the ADA?

Despite the Department of Justice withdrawing their notice, many lawsuits were filed since then. Those lawsuits stated that websites were inaccessible to those with a disability. 

In 2016, the University of California Berkeley was found to be in violation of ADA Title II (similar to Title III but applies to government organizations) because their YouTube channel videos didn’t include captions for the hearing impaired. The Department of Justice ruled that UC Berkeley should use the WCAG as accessibility guidelines for their website.

The WCAG (Web Content Accessibility Guidelines) was created by the World Wide Web Consortium to ensure web content producers follow a set of accessibility standards. This guideline falls under four categories that measure the usability of a website. These four categories are:

  • Perceivable: This category provides recommendations on how to present content, so the media is usable by all without losing its meaning or coherence. Example: adding captions to videos and increasing the font size of the text.
  • Operable: This category ensures the functionality of a website doesn’t create problems for the user. Example: ensuring moving sections of the website can be paused if the reader needs additional time.
  • Understandable: This category ensures web pages include logical functionality and language. Example: navigation across the website stays consistent.
  • Robust: This category provides guidelines so that a website’s code allows readers with a disability to understand the code. Example: using standard HTML tags that browsers can recognize.

Business owners, developers, and marketers should adhere to the WCAG guidelines because many of them align with SEO best practices. However, some areas are conflicting and could result in accessibility issues. For example, adding alt text to an image can result in alt text that doesn’t translate to assistive reading devices. With many problems that can arise, it’s essential to always be aware of accessibility when working on website optimization.

If My Website Isn’t ADA Compliant, Can I Be Sued?

The short answer, yes. In both 2018 and 2019, there was one ADA lawsuit filed every hour. Retailers made up 60% of all cases, and food service-related businesses came in second with 9%. Additionally, 21% of companies received lawsuits from multiple plaintiffs. Courts in Florida in New York saw more lawsuits than any other state in the country. However, lawsuits don’t discriminate. They can affect small businesses or large corporations in any industry around the world.

These alarming numbers prove just how important it is to make your website ADA compliant. There has been an increase in ADA lawsuits over the years. If your website isn’t fully accessible to disabled individuals, you could be putting your business at risk. If you manage more than one brand and site, you may be served multiple lawsuits, and by more than one disabled plaintiff.

How to Know if Your Website is ADA Compliant

If you want to know whether or not your company’s website is ADA compliant, you should perform manual audits. That will help you review the aspects of the design and locate any possible issues. Below are some guidelines you must follow, so your website is easily accessible to all users:

  • Text and images are required to have a contrast ratio of at least 4.5:1
  • Text enlargement software accessible. For example, you must be able to resize text up to 200% without losing functionality.
  • Adjusted color schemes or alternatives are offered. For example, if a graphic uses colors to convey meaning, like a map, including color-coded regions, there are other ways to understand the information besides the coloring.
  • Mechanisms can access abbreviations within the text to assign meaning and expand their form.
  • All functionality is possible with a keyboard interface for individual keystrokes.
  • Moving graphics or other elements do not occur more than three times.
  • Alternatives for audio content. For example, audio cannot contain background sounds, or there’s an option to turn off background sounds.

If you’re worried about the accessibility of your website, you should take proper care in following the guidelines above. If you want to check your website to make sure it’s ADA compliant, you can use Wave. This tool can identify accessibility and Web Content Accessibility Guideline errors, so you’re able to make your web content more accessible to people with disabilities. Wave strives to educate others on web accessibility and solve issues that impact web users.

Interested in growing your online presence? Call us at 888-868-9941 for a free consultation.